SHOPPING CART

MOST ASKED

WHEN WILL MY ORDER SHIP?

WE TYPICALLY PROCESS AND SHIP ORDERS WITHIN 2 BUSINESS DAYS. DURING PEAK SEASON, PROCESSING TIMES WILL BE HIGHER. DOMESTIC ORDERS WILL ARRIVE BETWEEN 3-5 DAYS AFTER THAT.

HOW SHOULD I CARE FOR MY MADHAPPY?

WE RECOMMEND WASHING ON COLD. HANG DRY OR DRY ON LOW HEAT. LOWER ENVIRONMENTAL FOOTPRINT & PERFECT FOR YOUR MH.

HOW OFTEN DO YOU RESTOCK PRODUCTS?

OUR MADHAPPY CLASSICS WILL BE AVAILABLE YEAR ROUND WITH NEW SEASONAL COLORS & DESIGNS COMING INTO THE MIX. OUR LIMITED CAPSULES, COLLECTIONS AND COLLABORATIONS ARE NEVER RESTOCKED.

HOW DO I START A RETURN OR EXCHANGE?

RETURNS ARE ACCEPTED ONLINE AND IN-STORES. TO START A RETURN OR EXCHANGE, VISIT RETURNS.MADHAPPY.COM AND ENTER YOUR EMAIL & ORDER NUMBER!

FOR EXCHANGES, YOU CAN TRY A NEW COLOR / SIZE FOR ANY STYLE WHEN SELECTING WHICH ITEMS YOU’RE SENDING BACK!

HOW LONG DOES A REFUND OR EXCHANGE TAKE TO PROCESS?

OUR RETURNS TEAM IS LOCATED ON THE WEST COAST SO PLEASE ALLOW FOR 7-14 BUSINESS DAYS TO GET YOUR REFUND / EXCHANGE BACK TO YOU!

WE ARE COMMITTED TO THE HIGHEST QUALITY PRODUCT. IF YOUR PRODUCT IS DAMAGED DUE TO A MATERIAL OR MANUFACTURING ERROR, WE’LL REPLACE IT OR WORK WITH YOU ON ANOTHER SOLUTION. ALL REPLACEMENTS ARE AT THE DISCRETION OF OUR TEAM. 

MADHAPPY MONITORS RETURNS TO IDENTIFY POTENTIAL MISUSE OR ABUSE OF OUR RETURN POLICIES. WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE.

MY ORDER SAYS DELIVERED BUT I DON’T HAVE IT!

FIRSTLY - CHECK THAT THE SHIPPING ADDRESS THAT YOU INPUT MATCHES YOUR CORRECT LOCATION. 

SECONDLY - CHECK WITH YOUR NEIGHBORS TO MAKE SURE THAT THEY DIDN’T RECEIVE IT BY MISTAKE. MANY TIMES, PACKAGES ARE MARKED DELIVERED BEFORE THEY ACTUALLY ARE - SO GIVE IT A DAY OR TWO FOR IT TO ARRIVE! 

IF YOU STILL DON’T HAVE IT - EMAIL US [email protected]. WHILE WE ARE NOT HELD LIABLE FOR LOST OR STOLEN PACKAGES AFTER THEY HAVE LEFT OUR FULFILLMENT CENTER, WE WILL DO OUR BEST TO HELP TRACK DOWN THE PACKAGE.

ORDERS

WHAT IS THE STATUS OF MY ORDER?

CLICK HERE TO FIND THE STATUS OF YOUR ORDER. IF YOU DID NOT RECEIVE AN ORDER NUMBER VIA EMAIL, PLEASE CONTACT [email protected]

I HAVE A QUESTION REGARDING MY ORDER, WHO CAN HELP ME?

EMAIL US AT [email protected]. WE REPLY AS FAST AS WE CAN ON WEEKDAYS FROM 9AM-5PM PACIFIC STANDARD TIME.

WHAT IS YOUR RETURN POLICY?

RETURNS ARE ACCEPTED ON UNWORN, UNDAMAGED ITEMS WITHIN 30 DAYS OF PURCHASE. THERE IS NO RESTOCKING FEE FOR EXCHANGES AND RETURNS FOR STORE CREDIT. RETURNS MADE FOR A FULL REFUND ARE CHARGED A RESTOCKING FEE OF $8. YOUR REFUND WILL BE CREDITED TO THE ORIGINAL FORM OF PAYMENT USED TO MAKE THE PURCHASE.

WE ARE COMMITTED TO THE HIGHEST QUALITY PRODUCT. IF YOUR PRODUCT IS DAMAGED DUE TO A MATERIAL OR MANUFACTURING ERROR, WE’LL REPLACE IT OR WORK WITH YOU ON ANOTHER SOLUTION. ALL REPLACEMENTS ARE AT THE DISCRETION OF OUR TEAM. 

WE CANNOT PROCESS INTERNATIONAL RETURNS AT THIS TIME.

MADHAPPY MONITORS RETURNS TO IDENTIFY POTENTIAL MISUSE OR ABUSE OF OUR RETURN POLICIES. WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE.

HOW DO I START A RETURN OR EXCHANGE?

RETURNS ARE ACCEPTED ONLINE AND IN-STORES. TO START A RETURN OR EXCHANGE, VISIT RETURNS.MADHAPPY.COM AND ENTER YOUR EMAIL & ORDER NUMBER!

FOR EXCHANGES, YOU CAN TRY A NEW COLOR / SIZE FOR ANY STYLE WHEN SELECTING WHICH ITEMS YOU’RE SENDING BACK!

HOW LONG DOES A REFUND OR EXCHANGE TAKE TO PROCESS?

OUR RETURNS TEAM IS LOCATED ON THE WEST COAST SO PLEASE ALLOW FOR 7-14 BUSINESS DAYS TO GET YOUR REFUND / EXCHANGE BACK TO YOU!

WE ARE COMMITTED TO THE HIGHEST QUALITY PRODUCT. IF YOUR PRODUCT IS DAMAGED DUE TO A MATERIAL OR MANUFACTURING ERROR, WE’LL REPLACE IT OR WORK WITH YOU ON ANOTHER SOLUTION. ALL REPLACEMENTS ARE AT THE DISCRETION OF OUR TEAM. 

MADHAPPY MONITORS RETURNS TO IDENTIFY POTENTIAL MISUSE OR ABUSE OF OUR RETURN POLICIES. WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE.

MY ORDER SAYS DELIVERED BUT I DON’T HAVE IT!

FIRSTLY - CHECK THAT THE SHIPPING ADDRESS THAT YOU INPUT MATCHES YOUR CORRECT LOCATION. 

SECONDLY - CHECK WITH YOUR NEIGHBORS TO MAKE SURE THAT THEY DIDN’T RECEIVE IT BY MISTAKE. MANY TIMES, PACKAGES ARE MARKED DELIVERED BEFORE THEY ACTUALLY ARE - SO GIVE IT A DAY OR TWO FOR IT TO ARRIVE! 

IF YOU STILL DON’T HAVE IT - EMAIL US [email protected]. WHILE WE ARE NOT HELD LIABLE FOR LOST OR STOLEN PACKAGES AFTER THEY HAVE LEFT OUR FULFILLMENT CENTER, WE WILL DO OUR BEST TO HELP TRACK DOWN THE PACKAGE.

WHEN WILL MY ORDER SHIP? AND WHEN WILL I GET IT?

WE TYPICALLY PROCESS AND SHIP ORDERS WITHIN 2 BUSINESS DAYS. DURING PEAK SEASON, PROCESSING TIMES WILL BE HIGHER. DOMESTIC ORDERS WILL ARRIVE BETWEEN 3-5 DAYS AFTER THAT.

SHIPPING

HOW MUCH DOES SHIPPING COST? AND HOW LONG WILL IT TAKE TO GET TO ME?

OUR STANDARD SHIPPING IS FREE FOR ALL US ORDERS OVER $50. BELOW THAT - IT’S JUST $5.

OUR STANDARD SHIPPING WILL ARRIVE IN 3-5 BUSINESS DAYS.

WHEN WILL MY ORDER SHIP OUT?

WE TYPICALLY PROCESS AND SHIP ORDERS WITHIN 1-2 BUSINESS DAYS. DURING PEAK SEASON, PROCESSING TIMES WILL BE HIGHER.

INTERNATIONAL SHIPPING

HOW MUCH DOES INTERNATIONAL SHIPPING COST?

WE USE AN INTERNATIONAL PARTNER TO HELP US REACH AS MANY COUNTRIES AS POSSIBLE. PRICE IS CALCULATED WITHIN THE CART BASED ON WEIGHT & COUNTRY. WE GIVE YOU THE OPTION TO PREPAY DUTIES TO AVOID ANY HOLD UP AT CUSTOMS.

ARE TAXES AND DUTIES INCLUDED IN MY ORDER TOTAL?

YOU HAVE THE CHOICE TO PICK BETWEEN DDP (DELIVERED DUTY PAID) AND DDU (DELIVERY DUTY UNPAID) WHEN CHECKING OUT. IF PAID DDP, YOU WILL NOT HAVE TO PAY THESE FEES SEPARATELY WHEN YOUR ORDER ARRIVES. NO SURPRISES! DUTIES AND TAXES ARE CALCULATED BASED ON THE ITEMS ORDERED, YOUR SHIPMENT DESTINATION AND THE VALUE OF YOUR PURCHASE, AND ARE ADDED TO YOUR ORDER TOTAL IN THE SHOPPING CART. DUTIES AND TAXES ARE NONREFUNDABLE.

HOW FAST IS YOUR INTERNATIONAL SHIPPING?

ONCE YOUR ORDER IS SHIPPED, WE ESTIMATE YOU WILL RECEIVE YOUR ORDER WITHIN 8-14 BUSINESS DAYS OF ITS SHIP DATE.

PRODUCT

HOW SHOULD I CARE FOR MY MH?

WE RECOMMEND WASHING ON COLD. HANG DRY OR DRY ON LOW HEAT. LOWER ENVIRONMENTAL FOOTPRINT + PERFECT FOR YOUR MH.

SIZE & FIT

AS A RULE OF THUMB, OUR UNIVERSAL STYLES FIT TRUE TO SIZE AND OUR HERITAGE STYLES ARE OVERSIZED. CHECK OUT THE LOCAL OPTIMIST SIZE GUIDE FOR MORE DETAILED INFO!

WHERE DO YOU MAKE YOUR CLOTHING?

WE CURRENTLY PRODUCE 100% OF OUR PRODUCTS LOCALLY IN LOS ANGELES, CALIFORNIA. MADE IN THE USA.

INQUIRIES

WHO CAN I CONTACT ABOUT PRESS RELATED INQUIRIES?

EMAIL US AT [email protected].

IS MADHAPPY HIRING?

YES! EMAIL US AT [email protected] TO SEE WHAT POSITIONS WE ARE HIRING FOR.

WHO CAN I CONTACT ABOUT WHOLESALE RELATED INQUIRIES?

EMAIL US AT [email protected].

GENERAL

IS MADHAPPY A SUSTAINABLE BRAND?

WE AT MADHAPPY ARE DOING EVERYTHING WE CAN TO RESPONSIBLY MAKE ALL OF OUR PRODUCTS. WHILE APPAREL AS A WHOLE ISN'T INHERENTLY SUSTAINABLE – WE ARE WORKING ON MANY INITIATIVES TO BECOME MORE SUSTAINABLE. THIS MEANS 1) USING AS MUCH ORGANIC COTTON AS POSSIBLE, 2) USING HIGH QUALITY TEXTILES TO ENSURE DURABILITY AND LESS CONSUMPTION, 3) REDUCING ALL OF OUR PACKAGING NEEDS. WE CURRENTLY PRODUCT ALMOST ALL OF OUR PRODUCTS IN THE USA – FURTHER MINIMIZING OUR OVERALL FOOTPRINT DUE TO REDUCED AIR AND SEA FREIGHT. OVER THE YEARS TO COME, WE WILL CONTINUE TO MINIMIZE OUR FOOTPRINT BY CONTINUING TO WORK WITH GREEN FACTORIES AND INCORPORATING MORE RECYCLED TEXTILES INTO OUR LINE.

DO YOU HAVE ANY STORES OPEN CURRENTLY?

FOLLOW OUR INSTAGRAM OR TEXT US (310-299-9414) TO STAY UP TO DATE ON ALL OPENINGS.

WHERE IS THE MADHAPPY HQ?

WE ARE BASED IN THE ARTS DISTRICT OF LOS ANGELES. COME SAY HI :)

WHAT DOES MADHAPPY DO IN THE MENTAL HEALTH SPACE?

WE MADE IT OUR MISSION TO CREATE AN AUTHENTIC VOICE TO RAISE AWARENESS AND PROVIDE RESOURCES AROUND MENTAL HEALTH. IN OUR STORES, WE CREATE WELCOMING ENVIRONMENTS WITH LOTS OF PROGRAMMING: PANELS, MEDITATIONS, AND TALKS. WE LAUNCHED OUR BLOG, THE LOCAL OPTIMIST, HIGHLIGHTING POWERFUL STORIES AROUND MENTAL HEALTH THROUGH INTERVIEWS AND EDITORIAL CONTENT. WE DO PRODUCT RELEASES AND LARGE SCALE EVENTS (LIKE OUR MELROSE PLACE BLOCK PARTY) AND DONATE PROCEEDS TO OUR CHARITY PARTNER, THE JED FOUNDATION. WE WILL CONTINUE TO PLAY OUR PART IN CREATIVE CONVERSATION AND BUILDING OUT FREE RESOURCES WITH MENTAL HEALTH ORGANIZATIONS PROVIDING ACCESS TO ANYONE IN NEED.

I WANT TO STAY UPDATED ON RELEASES, POP UPS AND EVENTS!

TEXT US 310.299.9414 TO STAY UP TO DATE AND CHAT ALL THINGS MADHAPPY!

HOW OFTEN DO YOU RESTOCK PRODUCTS?

OUR MADHAPPY CLASSICS WILL BE AVAILABLE YEAR ROUND WITH NEW SEASONAL COLORS & DESIGNS COMING INTO THE MIX. OUR LIMITED CAPSULES, COLLECTIONS AND COLLABORATIONS ARE NEVER RESTOCKED.