Email us at [email protected] for all inquiries.
We estimate that your items will process and ship in 3-7 business days. All items with future ship dates are marked with an estimated ship date in the product detail. International orders will arrive 4-7 business days after processing. Contact us at [email protected] with any further questions.
Track your package via After Ship. We use a number of different carriers, paste your tracking number into the link listed above for the correct carrier and contact number.
If your package was confirmed delivered by the carrier via a tracking number, we recommend you check with others in your household and/or neighbors to see if they have received your package. You can also contact the carrier directly for assistance.
If your order is not found after 7 days, contact [email protected] with your current mailing address, name, and order number so we can investigate further.
If your Route protected order ends up lost, damaged, or stolen, Route’s support team will ensure that your order gets replaced or refunded. Claims will be reviewed for approval within 1-2 business days from filing. Need to file a claim? Click here.
While we are not liable for lost packages, your happiness is important to us, and we are committed to finding an resolution for you.
Our standard shipping is free for all domestic orders over $150. See shipping prices for orders under $150 below. $5 shipping for orders between $100 and $150. $8 shipping for orders between $50 and $100. $10 shipping for orders under $50.
Our standard shipping is free for all international orders over $250. We use an international partner to help us reach as many countries as possible and charge a flat rate based on the cart size. $15 shipping for orders between $100 and $250. $20 shipping for orders under $100.
Returns are accepted online and in-store. To start an online return or exchange, visit Madhappy Returns.
We want you to love our products as much as we do! If you are not fully satisfied with your purchase, feel free to return or exchange it for a full refund or store credit within 30 days of purchase.
All items must be unworn with tags attached and in sellable condition.
Our returns team is located on the west coast, so please allow 7-14 business days for us to get your refund / exchange back to you. We monitor returns to identify potential misuse or abuse of our return policies. All replacements are at the discretion of the Customer Care Team.
Contact [email protected] for general or international inquiries.
Every item is uniquely made. Please see our product details and care tags located on the garment for full care instruction.
Size guides can be found on the product page of a specific item. Our core items include both a size and fit guide, outlining both the measurements and general fit of the garment. Model sizes can be found in the "size and fit" description on each product.
While apparel as a whole isn’t inherently sustainable - we are doing everything we can to responsibly make all of our products. By having a compact, primarily LA-based supply chain, we reduce our overall emissions. We use higher quality, organic fabrics across all of our core lines. We optimize garment quality and construction in order to minimize our fallout. We donate all of our imperfect garments to charity in order to minimize waste. We believe that we are creating high quality garments that are made to last a lifetime. As we look at the future of the business, we are setting strict fiber standards across all of our product, and setting strict standards for all factories we work with. We are also exploring ways that we can upcycle old Madhappy products. By 2025, Madhappy will be a carbon neutral brand.