FAQ

All orders purchased between November 15th - December 15th will have until January 15th to return or exchange. Orders placed after December 15th will adhere to our standard 30 day return timeframe. Final sale items are not applicable, as stated on our product pages.
If the item is a gift, the recipient will need their order number (beginning with an MH) and the shipping zip code.
Holiday Extended Hours start on Black Friday and end Jan 1st
Madhappy West Hollywood
- Mon-Sat: 11am to 8pm
- Sun: 11am to 7pm
- Thanksgiving: CLOSED
- Black Friday: 11am to 8pm
- Christmas Eve: 11am to 5pm
- Christmas Day: CLOSED
- New Year's Eve: 11am to 5pm
- New Year's Day: CLOSED
Pantry West Hollywood
- Mon-Thurs: 8am to 4pm
- Fri-Sun: 8am to 6pm
- Thanksgiving: CLOSED
- Christmas Day: CLOSED
- New Year's Day: CLOSED
Madhappy New York
- Mon-Thurs: 11am to 7pm
- Fri-Sun: 10am to 7pm
- Thanksgiving: CLOSED
- Black Friday: Normal Hours, 11am to 7pm
- Christmas Eve: 11am to 5pm
- Christmas Day: CLOSED
- New Year's Eve: 11am to 5pm
- New Year's Day: CLOSED
Pantry New York
- Mon-Thurs: 11am to 7pm
- Fri-Sun: 10am to 7pm
- Thanksgiving: CLOSED
- Christmas Day: CLOSED
- New Year's Day: CLOSED
South Coast Plaza
- Monday - Thursday 10am to 8pm
- Friday - Saturday 10am to 9pm
- Sunday 11am to 7pm
- Thanksgiving: CLOSED
- Black Friday: 9am to 9pm
- Christmas Eve: 9am to 4pm
- Christmas Day: CLOSED
- New Years Eve: 10am to 6pm
- New Years Day: 10am to 6pm
Aspen Seasonal Shop
- Mon-Sat: 11am to 7pm
- Sun: 11am to 6pm
- Thanksgiving: CLOSED
- Black Friday: Normal Hours, 11am to 7pm
- Christmas Eve: 11am to 6pm
- Christmas Day: CLOSED
- New Year's Eve: 11am to 6pm
- New Year's Day: 11am to 6pm
Madhappy East Hampton
- Mon-Tue: 11am to 5pm
- Wed: CLOSED
- Thu: CLOSED
- Fri-Sun: 11am to 6pm
- Thanksgiving: CLOSED
- Black Friday: Normal Hours
- Christmas Eve: 11am to 4pm
- Christmas Day: CLOSED
- New Year's Eve: 11am to 4pm
- New Year's Day: CLOSED

To make sure everyone has a fair chance to shop our products, we do not allow purchases made with the intent to resell. A limit is applied to the number of items purchased:
- Up to 2 units of the same item in the same colorway
- Up to 3 units of the same item across different colorways
We actively review orders and may flag those that appear to be for resale. Madhappy reserves the right to cancel any order that exceeds these limits or shows signs of reselling activity. If an order is flagged for resale, it may be canceled, and those customers will not be eligible for refunds, exchanges, or compensation related to those items. We reserve the right to refuse orders for any reason without explanation.

Track your package via After Ship. We use a number of different carriers, paste your tracking number into the link listed above for the correct carrier and contact number.
If your package was confirmed delivered by the carrier via a tracking number, we recommend you check with others in your household and/or neighbors to see if they have received your package. You can also contact the carrier directly for assistance.
If your order is not found after 7 days, contact Hello@Madhappy.com with your current mailing address, name, and order number so we can investigate further.
We offer shipping protection on every order (excluding final sale) in the event that your package is lost, damaged, or stolen. If you opt-in to this option, you’ll pay a $3.20 fee at checkout that will ensure a replacement or store credit for your order. Please feel free to reach out to our support team with any further questions.
While we are not liable for lost packages, your satisfaction is important to us, and we are committed to finding an resolution for you.
Our standard shipping is free for all domestic orders over $200. See shipping prices for orders under $200 below. $5 shipping for orders between $150 and $200. $8 shipping for orders between $100 and $150. $10 shipping for orders under $100.
Our standard shipping is free for all international orders over $250. We use an international partner to help us reach as many countries as possible and charge a flat rate based on the cart size. $15 shipping for orders between $100 and $250. $20 shipping for orders under $100.

We want you to love our products as much as we do! If you are not fully satisfied with your purchase, feel free to return or exchange it for a refund or store credit within 30 days of purchase. Returns are accepted online and in-store. To start an online return or exchange, visit Returns.Madhappy.com. Final Sale items are not applicable, as stated on our product page.
Domestic returns for refund will be subject to a $10 return shipping fee, which will be deducted from your refund. The return shipping fee will be waived on returns for store credit and exchanges.

If the item is a gift, the recipient just needs their order number (beginning with an MH) and the shipping zip code, the purchaser's email address, or phone number. Our gift returns portal can be found here.
Returns are accepted online and in-store. To start an online return or exchange, visit Madhappy Returns.
We want you to love our products as much as we do! If you are not fully satisfied with your purchase, feel free to return or exchange it for a refund or store credit within 30 days of purchase. Domestic returns for refund will be subject to a $9 return shipping fee, which will be deducted from your refund. The return shipping fee will be waived on returns for store credit and exchanges.
To return an international order, please start your return here. You will need your order number and email address to initiate your return. At this time we are unable to provide an exchange for international orders. All international returns will be charged a $20 return fee that will be deducted from your original order total.
All items must be unworn with tags attached and in sellable condition.
Our returns team is located on the west coast, so please allow 7-14 business days for us to get your refund / exchange back to you. We monitor returns to identify potential misuse or abuse of our return policies. All replacements are at the discretion of the Customer Care Team.
Contact Support@Madhappy.com for general or international inquiries.

Madhappy is exclusively sold on the Madhappy website, Madhappy.com, and in our retail store locations. You can locate current store locations here.
Unfortunately, there are instances where fraudulent websites may attempt to mislead customers by using our brand name or similar-looking domains. To ensure the safety of your information and the authenticity of your purchases, we strongly advise that you only shop directly through our official website, Madhappy.com. Please reach out to our customer care team at Support@Madhappy.com if you have any questions.

Madhappy is committed to the advancement of mental health initiatives across multiple platforms and organizations. Madhappy established The Madhappy Foundation, a 501(c)(3) non-profit organization, to bring attention and focus to a diverse array of organizations, institutions, and groups dedicated to enhancing mental health.
Madhappy and The Madhappy Foundation contribute 1% of Madhappy’s net sales* toward the advancement of mental health.
We partner with a portfolio of groups dedicated to mental health improvement. Our partnerships include, but are not limited to, The Jed Foundation, Child Mind Institute, The Loveland Foundation, Born This Way Foundation, Uncommon Good, The Boris L. Henson Foundation, and Sad Girls Club.
The Madhappy Foundation allocates a portion of funds towards accredited academic institutions conducting vital mental health research. Notably, Madhappy and The Madhappy Foundation have partnered with The University of Pennsylvania’s Positive Psychology Center and Vanderbilt University Medical Center on long-term research grants that aim to tackle deep-rooted mental health concerns as they relate to global improvement.

On a collaborative front, Madhappy and The Madhappy Foundation are forging a robust ecosystem of free resources, facilitating understanding and conversations around mental health.
Through Local Optimist, Madhappy publishes a print magazine with a central focus on community and mindful conversations that engage a spectrum of artists, writers, and creatives.
The Madhappy Podcast fosters a series of conversations on mental health, featuring a wide range of distinguished creators, artists, athletes, & professionals. The show advances our mission of furthering the mental health conversation by creating transparency and open dialogue with people from various backgrounds.
Madhappy and The Madhappy Foundation also work to utilize our apparel manufacturing capabilities to donate products to organizations in need on an ongoing basis.
During pivotal moments like Mental Health Awareness Month & World Mental Health Day, Madhappy curates powerful projects and out-of-home campaigns sharing positivity & optimism with our audience in major markets.
Most recently, for Mental Health Awareness Month 2025, Madhappy threw "Madhappy & Friends," a non-profit fundraiser at Pacific Park on the Santa Monica Pier in support of The JED Foundation with over 2,000+ attendees from our community.
For World Mental Health Day 2025, Madhappy partnered with Milan-based fashion house MARNI to unveil "Heart to Heart," our collaboration, conceived around a shared ethos of creativity, individuality, and emotional well-being. Together with MARNI, all net profits from our collection will equally support The OTB Foundation and The Madhappy Foundation, funding community-based mental health initiatives around the world.
As Madhappy continues to expand, we look forward to deepening our commitment to normalize the mental health conversation and those grappling with mental health challenges across all spheres of life.

To make a donation, visit our donation page here.
To request a grant, please contact us at foundation@madhappy.com
*Net Sales from the sale of all Madhappy products is defined as net sales revenue from the sale of Madhappy products less the cost of all direct and indirect selling costs, including credit card fees, shipping, handling, postage, and freight.

FAQ

Holiday Extended Hours start on Black Friday and end Jan 1st

Madhappy West Hollywood

Mon-Sat: 11am to 8pm
Sun: 11am to 7pm
Thanksgiving: CLOSED
Black Friday: 11am to 8pm
Christmas Eve: 11am to 5pm
Christmas Day: CLOSED
New Year's Eve: 11am to 5pm
New Year's Day: CLOSED

Pantry West Hollywood

Mon-Thurs: 8am to 4pm
Fri-Sun: 8am to 6pm
Thanksgiving: CLOSED
Christmas Day: CLOSED
New Year's Day: CLOSED

Madhappy New York

Mon-Thurs: 11am to 7pm
Fri-Sun: 10am to 7pm
Thanksgiving: CLOSED
Black Friday: Normal Hours, 11am to 7pm
Christmas Eve: 11am to 5pm
Christmas Day: CLOSED
New Year's Eve: 11am to 5pm
New Year's Day: CLOSED

Pantry New York

Mon-Thurs: 11am to 7pm
Fri-Sun: 10am to 7pm
Thanksgiving: CLOSED
Christmas Day: CLOSED
New Year's Day: CLOSED

South Coast Plaza

Monday - Thursday 10am to 8pm
Friday - Saturday 10am to 9pm
Sunday 11am to 7pm
Thanksgiving: CLOSED
Black Friday: 9am to 9pm
Christmas Eve: 9am to 4pm
Christmas Day: CLOSED
New Years Eve: 10am to 6pm
New Years Day: 10am to 6pm

Aspen Seasonal Shop

Mon-Sat: 11am to 7pm
Sun: 11am to 6pm
Thanksgiving: CLOSED
Black Friday: Normal Hours, 11am to 7pm
Christmas Eve: 11am to 6pm
Christmas Day: CLOSED
New Year's Eve: 11am to 6pm
New Year's Day: 11am to 6pm

Madhappy East Hampton

Mon-Tue: 11am to 5pm
Wed: CLOSED
Thu: CLOSED
Fri-Sun: 11am to 6pm
Thanksgiving: CLOSED
Black Friday: Normal Hours
Christmas Eve: 11am to 4pm
Christmas Day: CLOSED
New Year's Eve: 11am to 4pm
New Year's Day: CLOSED

To make sure everyone has a fair chance to shop our products, we do not allow purchases made with the intent to resell. A limit is applied to the number of items purchased:

Up to 2 units of the same item in the same colorway
Up to 3 units of the same item across different colorways

We actively review orders and may flag those that appear to be for resale. Madhappy reserves the right to cancel any order that exceeds these limits or shows signs of reselling activity. If an order is flagged for resale, it may be canceled, and those customers will not be eligible for refunds, exchanges, or compensation related to those items. We reserve the right to refuse orders for any reason without explanation.

Track your package via After Ship. We use a number of different carriers, paste your tracking number into the link listed above for the correct carrier and contact number.

If your package was confirmed delivered by the carrier via a tracking number, we recommend you check with others in your household and/or neighbors to see if they have received your package. You can also contact the carrier directly for assistance.

If your order is not found after 7 days, contact Hello@Madhappy.com with your current mailing address, name, and order number so we can investigate further.

We offer shipping protection on every order (excluding final sale) in the event that your package is lost, damaged, or stolen. If you opt-in to this option, you’ll pay a $3.20 fee at checkout that will ensure a replacement or store credit for your order. Please feel free to reach out to our support team with any further questions.

While we are not liable for lost packages, your satisfaction is important to us, and we are committed to finding an resolution for you.

Our standard shipping is free for all domestic orders over $200. See shipping prices for orders under $200 below. $5 shipping for orders between $150 and $200. $8 shipping for orders between $100 and $150. $10 shipping for orders under $100.

Our standard shipping is free for all international orders over $250. We use an international partner to help us reach as many countries as possible and charge a flat rate based on the cart size. $15 shipping for orders between $100 and $250. $20 shipping for orders under $100.

We want you to love our products as much as we do! If you are not fully satisfied with your purchase, feel free to return or exchange it for a refund or store credit within 30 days of purchase. Returns are accepted online and in-store. To start an online return or exchange, visit Returns.Madhappy.com. Final Sale items are not applicable, as stated on our product page.

Domestic returns for refund will be subject to a $10 return shipping fee, which will be deducted from your refund. The return shipping fee will be waived on returns for store credit and exchanges.

If the item is a gift, the recipient just needs their order number (beginning with an MH) and the shipping zip code, the purchaser's email address, or phone number. Our gift returns portal can be found here.

Returns are accepted online and in-store. To start an online return or exchange, visit Madhappy Returns.

We want you to love our products as much as we do! If you are not fully satisfied with your purchase, feel free to return or exchange it for a refund or store credit within 30 days of purchase. Domestic returns for refund will be subject to a $9 return shipping fee, which will be deducted from your refund. The return shipping fee will be waived on returns for store credit and exchanges.

To return an international order, please start your return here. You will need your order number and email address to initiate your return. At this time we are unable to provide an exchange for international orders. All international returns will be charged a $20 return fee that will be deducted from your original order total.

All items must be unworn with tags attached and in sellable condition.

Our returns team is located on the west coast, so please allow 7-14 business days for us to get your refund / exchange back to you. We monitor returns to identify potential misuse or abuse of our return policies. All replacements are at the discretion of the Customer Care Team.

Contact Support@Madhappy.com for general or international inquiries.

Madhappy is exclusively sold on the Madhappy website, Madhappy.com, and in our retail store locations. You can locate current store locations here.

Unfortunately, there are instances where fraudulent websites may attempt to mislead customers by using our brand name or similar-looking domains. To ensure the safety of your information and the authenticity of your purchases, we strongly advise that you only shop directly through our official website, Madhappy.com. Please reach out to our customer care team at Support@Madhappy.com if you have any questions.

Madhappy is committed to the advancement of mental health initiatives across multiple platforms and organizations. Madhappy established The Madhappy Foundation, a 501(c)(3) non-profit organization, to bring attention and focus to a diverse array of organizations, institutions, and groups dedicated to enhancing mental health.

Madhappy and The Madhappy Foundation contribute 1% of Madhappy’s net sales* toward the advancement of mental health.

We partner with a portfolio of groups dedicated to mental health improvement. Our partnerships include, but are not limited to, The Jed Foundation, Child Mind Institute, The Loveland Foundation, Born This Way Foundation, Uncommon Good, The Boris L. Henson Foundation, and Sad Girls Club.

The Madhappy Foundation allocates a portion of funds towards accredited academic institutions conducting vital mental health research. Notably, Madhappy and The Madhappy Foundation have partnered with The University of Pennsylvania’s Positive Psychology Center and Vanderbilt University Medical Center on long-term research grants that aim to tackle deep-rooted mental health concerns as they relate to global improvement.

On a collaborative front, Madhappy and The Madhappy Foundation are forging a robust ecosystem of free resources, facilitating understanding and conversations around mental health.

Through Local Optimist, Madhappy publishes a print magazine with a central focus on community and mindful conversations that engage a spectrum of artists, writers, and creatives.

The Madhappy Podcast fosters a series of conversations on mental health, featuring a wide range of distinguished creators, artists, athletes, & professionals. The show advances our mission of furthering the mental health conversation by creating transparency and open dialogue with people from various backgrounds.

Madhappy and The Madhappy Foundation also work to utilize our apparel manufacturing capabilities to donate products to organizations in need on an ongoing basis.

During pivotal moments like Mental Health Awareness Month & World Mental Health Day, Madhappy curates powerful projects and out-of-home campaigns sharing positivity & optimism with our audience in major markets.

Most recently, for Mental Health Awareness Month 2025, Madhappy threw "Madhappy & Friends," a non-profit fundraiser at Pacific Park on the Santa Monica Pier in support of The JED Foundation with over 2,000+ attendees from our community.

For World Mental Health Day 2025, Madhappy partnered with Milan-based fashion house MARNI to unveil "Heart to Heart," our collaboration, conceived around a shared ethos of creativity, individuality, and emotional well-being. Together with MARNI, all net profits from our collection will equally support The OTB Foundation and The Madhappy Foundation, funding community-based mental health initiatives around the world.

As Madhappy continues to expand, we look forward to deepening our commitment to normalize the mental health conversation and those grappling with mental health challenges across all spheres of life.

To make a donation, visit our donation page here.

To request a grant, please contact us at foundation@madhappy.com

*Net Sales from the sale of all Madhappy products is defined as net sales revenue from the sale of Madhappy products less the cost of all direct and indirect selling costs, including credit card fees, shipping, handling, postage, and freight.

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