FAQ

MOST ASKED

WHEN WILL MY ORDER SHIP? AND HOW LONG WILL MY ORDER TAKE TO ARRIVE? chevron-right

WE ARE WORKING TO GET YOUR ORDER TO YOU AS QUICKLY AS POSSIBLE. OUR CURRENT ESTIMATE IS THAT YOUR ORDER WILL SHIP IN THE NEXT 4-6 BUSINESS DAYS. UNLESS OTHERWISE SPECIFIED IN THE PRODUCT DESCRIPTION. DOMESTIC ORDER WILL ARRIVE IN 3-5 BUSINESS DAYS AFTER PROCESSING. INTERNATIONAL ORDERS WILL ARRIVE IN 4-7 BUSINESS DAYS AFTER PROCESSING.

WHAT IF MY ORDER HAS A FUTURE SHIP DATE? chevron-right

YOU WILL RECEIVE AN AUTOMATED EMAIL WITH TRACKING INFORMATION ONCE YOUR ORDER SHIPS. WE WILL SHIP YOUR ENTIRE ORDER WHEN ALL ITEMS IN YOUR ORDER BECOME AVAILABLE.

HOW DO I KNOW IF MY ORDER IS AVAILABLE TO SHIP TODAY OR IN THE FUTURE? chevron-right

ALL ITEMS WITH FUTURE SHIP DATES ARE CLEARLY MARKED WITH AN ESTIMATED SHIP DATE IN THE PRODUCT DETAIL.

HOW SHOULD I CARE FOR MY MADHAPPY? chevron-right

EVERY ITEM IS UNIQUELY MADE. PLEASE SEE OUR PRODUCT DETAILS AND CARE TAGS LOCATED ON THE MADHAPPY GARMENT :)

HOW OFTEN DO YOU RESTOCK PRODUCTS? chevron-right

OUR MADHAPPY CLASSICS WILL BE AVAILABLE YEAR ROUND WITH NEW SEASONAL COLORS & DESIGNS COMING INTO THE MIX. OUR LIMITED CAPSULES, COLLECTIONS AND COLLABORATIONS ARE RARELY RESTOCKED.

HOW DO I START A RETURN OR EXCHANGE? chevron-right

RETURNS ARE ACCEPTED ONLINE AND IN-STORES. TO START AN ONLINE RETURN OR EXCHANGE, VISIT RETURNS.MADHAPPY.COM.

FOR EXCHANGES, YOU CAN TRY A NEW COLOR / SIZE FOR ANY STYLE WHEN SELECTING WHICH ITEMS YOU’RE SENDING BACK!

HOW LONG DOES A REFUND OR EXCHANGE TAKE TO PROCESS? chevron-right

OUR RETURNS TEAM IS LOCATED ON THE WEST COAST SO PLEASE ALLOW FOR 7-14 BUSINESS DAYS TO GET YOUR REFUND / EXCHANGE BACK TO YOU!

WE ARE COMMITTED TO THE HIGHEST QUALITY PRODUCT. IF YOUR PRODUCT IS DAMAGED DUE TO A MATERIAL OR MANUFACTURING ERROR, WE’LL REPLACE IT OR WORK WITH YOU ON ANOTHER SOLUTION. ALL REPLACEMENTS ARE AT THE DISCRETION OF OUR TEAM. 

MADHAPPY MONITORS RETURNS TO IDENTIFY POTENTIAL MISUSE OR ABUSE OF OUR RETURN POLICIES. WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE.

MY ORDER SAYS DELIVERED BUT I DON’T HAVE IT! chevron-right

FIRSTLY - CHECK THAT THE SHIPPING ADDRESS THAT YOU INPUT MATCHES YOUR CORRECT LOCATION. 

SECONDLY - CHECK WITH YOUR NEIGHBORS TO MAKE SURE THAT THEY DIDN’T RECEIVE IT BY MISTAKE. MANY TIMES, PACKAGES ARE MARKED DELIVERED BEFORE THEY ACTUALLY ARE - SO GIVE IT A DAY OR TWO FOR IT TO ARRIVE! 

IF YOU STILL DON’T HAVE IT - EMAIL US [email protected]. WHILE WE ARE NOT HELD LIABLE FOR LOST OR STOLEN PACKAGES AFTER THEY HAVE LEFT OUR FULFILLMENT CENTER, WE WILL DO OUR BEST TO HELP TRACK DOWN THE PACKAGE.

WHAT IS YOUR RETURN POLICY? chevron-right

DOMESTIC RETURNS ARE ACCEPTED ON UNWORN, UNDAMAGED ITEMS, WITH THE HANGTAG STILL ATTACHED, WITHIN 30 DAYS OF PURCHASE, UNLESS MARKED FINAL SALE. FEEL FREE TO TRY ON THE CLOTHES – AND IF THEY DON’T WORK OUT – SEND IT BACK FOR A REFUND, EXCHANGE, OR STORE CREDIT! EXCHANGES, AND STORE CREDIT ARE ALWAYS FREE. RETURNS ARE CHARGED AN $8 RESTOCKING FEE. FOR INTERNATIONAL INQUIRES, PLEASE REACH OUT TO [email protected]

ORDERS

HOW DO I START A RETURN OR EXCHANGE? chevron-right

RETURNS ARE ACCEPTED ONLINE AND IN-STORES. TO START AN ONLINE RETURN OR EXCHANGE, VISIT RETURNS.MADHAPPY.COM.

FOR EXCHANGES, YOU CAN TRY A NEW COLOR / SIZE FOR ANY STYLE WHEN SELECTING WHICH ITEMS YOU’RE SENDING BACK!

HOW LONG DOES A REFUND OR EXCHANGE TAKE TO PROCESS? chevron-right

OUR RETURNS TEAM IS LOCATED ON THE WEST COAST SO PLEASE ALLOW FOR 7-14 BUSINESS DAYS TO GET YOUR REFUND / EXCHANGE BACK TO YOU!

WE ARE COMMITTED TO THE HIGHEST QUALITY PRODUCT. IF YOUR PRODUCT IS DAMAGED DUE TO A MATERIAL OR MANUFACTURING ERROR, WE’LL REPLACE IT OR WORK WITH YOU ON ANOTHER SOLUTION. ALL REPLACEMENTS ARE AT THE DISCRETION OF OUR TEAM. 

MADHAPPY MONITORS RETURNS TO IDENTIFY POTENTIAL MISUSE OR ABUSE OF OUR RETURN POLICIES. WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE.

MY ORDER SAYS DELIVERED BUT I DON’T HAVE IT! chevron-right

FIRSTLY - CHECK THAT THE SHIPPING ADDRESS THAT YOU INPUT MATCHES YOUR CORRECT LOCATION. 

SECONDLY - CHECK WITH YOUR NEIGHBORS TO MAKE SURE THAT THEY DIDN’T RECEIVE IT BY MISTAKE. MANY TIMES, PACKAGES ARE MARKED DELIVERED BEFORE THEY ACTUALLY ARE - SO GIVE IT A DAY OR TWO FOR IT TO ARRIVE! 

IF YOU STILL DON’T HAVE IT - EMAIL US [email protected]. WHILE WE ARE NOT HELD LIABLE FOR LOST OR STOLEN PACKAGES AFTER THEY HAVE LEFT OUR FULFILLMENT CENTER, WE WILL DO OUR BEST TO HELP TRACK DOWN THE PACKAGE.

WHAT IS THE STATUS OF MY ORDER? chevron-right

CLICK HERE TO FIND THE STATUS OF YOUR ORDER. IF YOU DID NOT RECEIVE AN ORDER NUMBER VIA EMAIL, PLEASE CONTACT [email protected]

I HAVE A QUESTION REGARDING MY ORDER, WHO CAN HELP ME?

EMAIL US AT [email protected]. WE REPLY AS FAST AS WE CAN ON WEEKDAYS FROM 9AM-5PM PACIFIC STANDARD TIME.

I HAVE A QUESTION REGARDING MY ORDER, WHO CAN HELP ME? chevron-right

EMAIL US AT [email protected]. WE REPLY AS FAST AS WE CAN ON WEEKDAYS FROM 9AM-5PM PACIFIC STANDARD TIME.

WHAT IS YOUR RETURN POLICY? chevron-right

DOMESTIC RETURNS ARE ACCEPTED ON UNWORN, UNDAMAGED ITEMS, WITH THE HANGTAG STILL ATTACHED, WITHIN 30 DAYS OF PURCHASE, UNLESS MARKED FINAL SALE. FEEL FREE TO TRY ON THE CLOTHES – AND IF THEY DON’T WORK OUT – SEND IT BACK FOR A REFUND, EXCHANGE, OR STORE CREDIT! EXCHANGES, AND STORE CREDIT ARE ALWAYS FREE. RETURNS ARE CHARGED AN $8 RESTOCKING FEE. FOR INTERNATIONAL INQUIRES, PLEASE REACH OUT TO [email protected]

WHEN WILL MY ORDER SHIP? AND WHEN WILL I GET IT? chevron-right

WE ARE WORKING TO GET YOUR ORDER TO YOU AS QUICKLY AS POSSIBLE. OUR CURRENT ESTIMATE IS THAT YOUR ORDER WILL SHIP WITHIN THE NEXT 4-6 BUSINESS DAYS. UNLESS SPECIFIED IN THE PRODUCT DESCRIPTION.

SHIPPING

WHEN WILL MY ORDER SHIP? AND HOW LONG WILL MY ORDER TAKE TO ARRIVE? chevron-right

WE ARE WORKING TO GET YOUR ORDER TO YOU AS QUICKLY AS POSSIBLE. OUR CURRENT ESTIMATE IS THAT YOUR ORDER WILL SHIP IN THE NEXT 4-6 BUSINESS DAYS. UNLESS OTHERWISE SPECIFIED IN THE PRODUCT DESCRIPTION. DOMESTIC ORDER WILL ARRIVE IN 3-5 BUSINESS DAYS AFTER PROCESSING. INTERNATIONAL ORDERS WILL ARRIVE IN 4-7 BUSINESS DAYS AFTER PROCESSING.

WHAT IF MY ORDER HAS A FUTURE SHIP DATE? chevron-right

YOU WILL RECEIVE AN AUTOMATED EMAIL WITH TRACKING INFORMATION ONCE YOUR ORDER SHIPS. WE WILL SHIP YOUR ENTIRE ORDER WHEN ALL ITEMS IN YOUR ORDER BECOME AVAILABLE.

HOW DO I KNOW IF MY ORDER IS AVAILABLE TO SHIP TODAY OR IN THE FUTURE? chevron-right

ALL ITEMS WITH FUTURE SHIP DATES ARE CLEARLY MARKED WITH AN ESTIMATED SHIP DATE IN THE PRODUCT DETAIL.

HOW MUCH DOES US SHIPPING COST? chevron-right

OUR STANDARD SHIPPING IS FREE FOR ALL US ORDERS OVER $100. BELOW THAT - IT’S JUST $8.

INTERNATIONAL SHIPPING chevron-right

HOW MUCH DOES INTERNATIONAL SHIPPING COST?

WE USE AN INTERNATIONAL PARTNER TO HELP US REACH AS MANY COUNTRIES AS POSSIBLE. WE CHARGE A FLAT RATE BASED ON THE CART SIZE AS FOLLOWS:

$40 FLAT RATE - ORDERS UNDER $100 $35 FLAT RATE - ORDERS BETWEEN $100 - $150 $25 FLAT RATE - ORDERS BETWEEN $150 - $250 $20 FLAT RATE - ORDERS OVER $250

WE GIVE YOU THE OPTION TO PREPAY DUTIES TO AVOID ANY HOLD UP AT CUSTOMS.

ARE TAXES AND DUTIES INCLUDED IN MY ORDER TOTAL?

YOU HAVE THE CHOICE TO PICK BETWEEN DDP (DELIVERED DUTY PAID) AND DDU (DELIVERY DUTY UNPAID) WHEN CHECKING OUT. IF PAID DDP, YOU WILL NOT HAVE TO PAY THESE FEES SEPARATELY WHEN YOUR ORDER ARRIVES. NO SURPRISES! DUTIES AND TAXES ARE CALCULATED BASED ON THE ITEMS ORDERED, YOUR SHIPMENT DESTINATION AND THE VALUE OF YOUR PURCHASE, AND ARE ADDED TO YOUR ORDER TOTAL IN THE SHOPPING CART. DUTIES AND TAXES ARE NONREFUNDABLE.

HOW FAST IS YOUR INTERNATIONAL SHIPPING?

WE ESTIMATE YOU WILL RECEIVE YOUR ORDER WITHIN 3-7 BUSINESS DAYS AFTER PROCESSING.

PRODUCT

HOW SHOULD I CARE FOR MY MADHAPPY? chevron-right

EVERY ITEM IS UNIQUELY MADE. PLEASE SEE OUR PRODUCT DETAILS AND CARE TAGS LOCATED ON THE MADHAPPY GARMENT :)

SIZE & FIT chevron-right

AS A RULE OF THUMB, OUR UNIVERSAL STYLES FIT TRUE TO SIZE AND OUR HERITAGE STYLES ARE OVERSIZED. CHECK OUT THE LOCAL OPTIMIST SIZE GUIDE FOR MORE DETAILED INFO!

WHERE DO YOU MAKE YOUR CLOTHING? chevron-right

WE CURRENTLY PRODUCE LOCALLY IN LOS ANGELES AS WELL AS GLOBALLY WITH THE HIGHEST QUALITY PARTNERS AROUND THE WORLD.

INQUIRIES

WHO CAN I CONTACT ABOUT PRESS RELATED INQUIRIES? chevron-right

EMAIL US AT [email protected].

IS MADHAPPY HIRING? chevron-right

YES! EMAIL US AT [email protected] TO SEE WHAT POSITIONS WE ARE HIRING FOR.

WHO CAN I CONTACT ABOUT WHOLESALE RELATED INQUIRIES? chevron-right

EMAIL US AT [email protected].

GENERAL

HOW OFTEN DO YOU RESTOCK PRODUCTS? chevron-right

OUR MADHAPPY CLASSICS WILL BE AVAILABLE YEAR ROUND WITH NEW SEASONAL COLORS & DESIGNS COMING INTO THE MIX. OUR LIMITED CAPSULES, COLLECTIONS AND COLLABORATIONS ARE RARELY RESTOCKED.

IS MADHAPPY A SUSTAINABLE BRAND? chevron-right

WHILE APPAREL AS A WHOLE ISN’T INHERENTLY SUSTAINABLE - WE ARE DOING EVERYTHING WE CAN TO RESPONSIBLY MAKE ALL OF OUR PRODUCTS. 

WE ARE CURRENTLY DOING THIS BY:

- REDUCING OUR EMISSIONS BY HAVING A COMPACT PRIMARILY LA-BASED SUPPLY CHAIN

- INCREASING USING HIGHER QUALITY ORGANIC FABRICS ACROSS OUR CORE LINE

- WORKING WITH DYE HOUSES WITH GOTS CERTIFICATION (GLOBAL ORGANIC TEXTILE STANDARD), FOLLOWING STRINGENT DYE PROCESSES AND SINGULAR LAUNDERING OF OUR FABRIC 

- OPTIMIZING GARMENT QUALITY AND CONSTRUCTION TO MINIMIZE OUR FALLOUT 

- DONATING IMPERFECT GARMENTS TO CHARITY TO MINIMIZE WASTE

WE BELIEVE WE ARE CREATING HIGH QUALITY GARMENTS THAT ARE MADE TO LAST A LIFETIME.

WHERE ARE WE GOING FROM HERE? OVER THE COMING YEARS WE ARE:

- SETTING STRICT FIBER STANDARDS ACROSS ALL OF OUR PRODUCTS

- INTRODUCING RECYCLED FABRICS IN OUR CORE LINE

- SETTING STRICT STANDARDS FOR ALL OF OUR FACTORIES

- CREATING A WAY TO UPCYCLE OLD MADHAPPY PRODUCTS

BY 2025 - MADHAPPY WILL BE A CARBON NEUTRAL BRAND.

DO YOU HAVE ANY STORES OPEN CURRENTLY? chevron-right

FOLLOW OUR INSTAGRAM OR SIGN UP TO STAY UP TO DATE ON ALL OPENINGS.

WHERE IS THE MADHAPPY HQ? chevron-right

WE ARE BASED IN THE ARTS DISTRICT OF LOS ANGELES. COME SAY HI :)

WHAT DOES MADHAPPY DO IN THE MENTAL HEALTH SPACE? chevron-right

WE MADE IT OUR MISSION TO CREATE AN AUTHENTIC VOICE TO RAISE AWARENESS AND PROVIDE RESOURCES AROUND MENTAL HEALTH. IN OUR STORES, WE CREATE WELCOMING ENVIRONMENTS WITH LOTS OF PROGRAMMING: PANELS, MEDITATIONS, AND TALKS. WE LAUNCHED OUR BLOG, THE LOCAL OPTIMIST, HIGHLIGHTING POWERFUL STORIES AROUND MENTAL HEALTH THROUGH INTERVIEWS AND EDITORIAL CONTENT. WE DO PRODUCT RELEASES AND LARGE SCALE EVENTS (LIKE OUR MELROSE PLACE BLOCK PARTY) AND DONATE PROCEEDS TO OUR CHARITY PARTNER, THE JED FOUNDATION. WE WILL CONTINUE TO PLAY OUR PART IN CREATIVE CONVERSATION AND BUILDING OUT FREE RESOURCES WITH MENTAL HEALTH ORGANIZATIONS PROVIDING ACCESS TO ANYONE IN NEED.

I WANT TO STAY UPDATED ON RELEASES, POP UPS AND EVENTS! chevron-right

SIGN UP TO STAY UP TO DATE AND CHAT ALL THINGS MADHAPPY!