FAQ

MOST ASKED

WHEN WILL MY ORDER SHIP? AND HOW LONG WILL MY ORDER TAKE TO ARRIVE? chevron-right

WE ARE WORKING TO GET YOUR ORDER TO YOU AS QUICKLY AS POSSIBLE. OUR CURRENT ESTIMATE IS THAT YOUR ITEMS WILL PROCESS AND SHIP IN THE NEXT 3-7 BUSINESS DAYS (UNLESS OTHERWISE SPECIFIED IN THE PRODUCT DESCRIPTION).

INTERNATIONAL ORDERS WILL ARRIVE 4-7 BUSINESS DAYS AFTER PROCESSING.

FEEL FREE TO CONTACT SUPPORT@MADHAPPY.COM WITH ANY FURTHER QUESTIONS.

WHAT IF MY ORDER HAS A FUTURE SHIP DATE? chevron-right

YOU WILL RECEIVE AN EMAIL CONFIRMATION WITH TRACKING INFORMATION ONCE YOUR ORDER SHIPS. WE WILL SHIP YOUR ENTIRE ORDER WHEN ALL ITEMS IN YOUR ORDER BECOME AVAILABLE.

HOW DO I KNOW IF MY ORDER IS AVAILABLE TO SHIP TODAY OR IN THE FUTURE? chevron-right

ALL ITEMS WITH FUTURE SHIP DATES ARE CLEARLY MARKED WITH AN ESTIMATED SHIP DATE IN THE PRODUCT DETAIL.

HOW SHOULD I CARE FOR MY MADHAPPY? chevron-right

EVERY ITEM IS UNIQUELY MADE. PLEASE SEE OUR PRODUCT DETAILS AND CARE TAGS LOCATED ON THE MADHAPPY GARMENT :)

HOW OFTEN DO YOU RESTOCK PRODUCTS? chevron-right

OUR MADHAPPY CLASSICS WILL BE AVAILABLE YEAR ROUND WITH NEW SEASONAL COLORS & DESIGNS COMING INTO THE MIX. OUR LIMITED CAPSULES, COLLECTIONS AND COLLABORATIONS ARE RARELY RESTOCKED.

HOW DO I START A RETURN OR EXCHANGE? chevron-right

RETURNS ARE ACCEPTED ONLINE AND IN-STORES. TO START AN ONLINE RETURN OR EXCHANGE, VISIT MADHAPPY.LOOPRETURNS.COM.

FOR EXCHANGES, YOU CAN TRY A NEW COLOR / SIZE FOR ANY STYLE WHEN SELECTING WHICH ITEMS YOU’RE SENDING BACK!

HOW LONG DOES A REFUND OR EXCHANGE TAKE TO PROCESS? chevron-right

OUR RETURNS TEAM IS LOCATED ON THE WEST COAST SO PLEASE ALLOW FOR 7-14 BUSINESS DAYS FOR US TO GET YOUR REFUND / EXCHANGE BACK TO YOU!

WE ARE COMMITTED TO THE HIGHEST QUALITY PRODUCT. IF YOUR PRODUCT IS DAMAGED DUE TO A MATERIAL OR MANUFACTURING ERROR, WE’LL REPLACE IT OR WORK WITH YOU ON ANOTHER SOLUTION. ALL REPLACEMENTS ARE AT THE DISCRETION OF THE MH TEAM. 

MADHAPPY MONITORS RETURNS TO IDENTIFY POTENTIAL MISUSE OR ABUSE OF OUR RETURN POLICIES. WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE.

MY ORDER SAYS DELIVERED BUT I DON’T HAVE IT! chevron-right

1) ENSURE THAT THE SHIPPING ADDRESS THAT YOU INPUT MATCHES YOUR CORRECT LOCATION. 

2) DOUBLE CHECK WITH YOUR NEIGHBORS TO MAKE SURE THAT THEY DIDN’T RECEIVE IT BY MISTAKE. MANY TIMES, PACKAGES ARE MARKED DELIVERED BEFORE THEY ACTUALLY ARE - SO GIVE IT A DAY OR TWO FOR IT TO ARRIVE! 

IF YOU STILL DON’T CAN'T FIND YOUR DELIVERY, EMAIL US SUPPORT@MADHAPPY.COM.

MADHAPPY IS NOT HELD LIABLE FOR LOST OR STOLEN PACKAGES AFTER THEY HAVE LEFT OUR FULFILLMENT CENTER; HOWEVER, WE WILL DO OUR BEST TO HELP TRACK DOWN YOUR PACKAGE.

WHAT IS YOUR RETURN POLICY? chevron-right

WE WANT YOU TO LOVE OUR PRODUCTS AS MUCH AS WE DO! IF YOU ARE NOT FULLY SATISFIED WITH YOUR PURCHASE, FEEL FREE TO RETURN OR EXCHANGE IT FOR A REFUND OR STORE CREDIT WITHIN 30 DAYS OF PURCHASE. ALL ITEMS MUST BE UNWORN WITH TAGS ATTACHED AND IN SELLABLE CONDITION.

- EXCHANGES AND RETURNS FOR STORE CREDIT ARE FREE

- RETURNS FOR A FULL REFUND WILL BE CHARGED AN $8 RESTOCKING FEE

- FINAL SALE ITEMS NOT APPLICABLE

CONTACT SUPPORT@MADHAPPY.COM FOR GENERAL OR INTERNATIONAL INQUIRIES.

ORDERS

RETURN POLICY chevron-right

WE WANT YOU TO LOVE OUR PRODUCTS AS MUCH AS WE DO! IF YOU ARE NOT FULLY SATISFIED WITH YOUR PURCHASE, FEEL FREE TO RETURN OR EXCHANGE IT FOR A REFUND OR STORE CREDIT WITHIN 30 DAYS OF PURCHASE. ALL ITEMS MUST BE UNWORN WITH TAGS ATTACHED AND IN SELLABLE CONDITION.

- EXCHANGES AND RETURNS FOR STORE CREDIT ARE FREE

- RETURNS FOR A FULL REFUND WILL BE CHARGED AN $8 RESTOCKING FEE

- FINAL SALE ITEMS NOT APPLICABLE

CONTACT SUPPORT@MADHAPPY.COM FOR GENERAL OR INTERNATIONAL INQUIRIES.

RETURNS & EXCHANGES chevron-right

WANT TO RETURN OR EXCHANGE? SIMPLY SEND BACK THE ITEMS YOU DON’T WANT AND WILL HAPPILY REFUND OR EXCHANGE THEM BY VISITING MADHAPPY.LOOPRETURNS.COM. YOU MAY ALSO RETURN OR EXCHANGE AT ONE OF OUR RETAIL LOCATIONS. 


PLEASE REFERENCE OUR RETURN POLICY PRIOR TO INITIATING A RETURN OR EXCHANGE.

WHERE'S MY REFUND? chevron-right

MADHAPPY IS COMMITTED TO DELIVERING THE HIGHEST QUALITY PRODUCT ALONG WITH EXEMPLARY CUSTOMER CARE.


WE ARE LOCATED ON THE WEST COAST, SO PLEASE ALLOW 7-14 BUSINESS DAYS FOR US TO PROPERLY PROCESS YOUR RETURN, EXCHANGE, OR REFUND. ALL RETURNS ARE PROPERLY EXAMINED UPON RECEIPT, AND WE RESERVE THE RIGHT TO REFUSE UNSELLABLE RETURNS.

IF YOU STILL DON’T HAVE IT - EMAIL US SUPPORT@MADHAPPY.COM. WHILE WE ARE NOT HELD LIABLE FOR LOST OR STOLEN PACKAGES AFTER THEY HAVE LEFT OUR FULFILLMENT CENTER, WE WILL DO OUR BEST TO HELP TRACK DOWN THE PACKAGE.

WHERE'S MY ORDER? chevron-right

HAVE ANY QUESTIONS OR CONCERNS? CONTACT SUPPORT@MADHAPPY.COM TO REACH OUR CUSTOMER HAPPINESS TEAM. OFFICE HOURS ARE MONDAY TO FRIDAY 9AM–5PM PST.

MY ORDER SHOWS DELIVERED, BUT I DIDN’T RECEIVE ANYTHING chevron-right

IF YOUR PACKAGE WAS CONFIRMED DELIVERED BY THE CARRIER VIA A TRACKING NUMBER, WE RECOMMEND YOU FIRST CHECK WITH OTHERS IN YOUR HOUSEHOLD AND/OR YOUR NEIGHBORS TO SEE IF THEY MIGHT HAVE RECEIVED YOUR PACKAGE. YOU CAN ALSO CONTACT THE CARRIER DIRECTLY FOR ASSISTANCE. 


IF YOUR ORDER IS NOT FOUND AFTER 7 DAYS, CONTACT SUPPORT@MADHAPPY.COM WITH YOUR CURRENT MAILING ADDRESS, NAME, AND ORDER NUMBER SO WE CAN INVESTIGATE FURTHER.

WHILE WE ARE NOT LIABLE FOR LOST OR STOLEN PACKAGES, YOUR HAPPINESS IS EXTREMELY IMPORTANT TO US, AND WE WILL WORK DILIGENTLY TO FIND AN IMMEDIATE RESOLUTION.

TRACK YOUR PACKAGE: HTTPS://WWW.AFTERSHIP.COM/TRACK

- WE USE A NUMBER OF DIFFERENT CARRIERS, SIMPLY PASTE YOUR TRACKING NUMBER INTO THE SITE LISTED ABOVE FOR THE CORRECT CARRIER CONTACT NUMBER

AN ITEM IS MISSING FROM MY ORDER chevron-right

IT IS IMPORTANT TO US THAT WE GET YOUR ORDER RIGHT. PLEASE CONTACT US DIRECTLY AT SUPPORT@MADHAPPY.COM WITH YOUR ORDER NUMBER AND THE NAME OF THE MISSING ITEM SO WE CAN FIND AN IMMEDIATE RESOLUTION FOR YOU.

MY ORDER APPEARS TO BE LOST IN TRANSIT chevron-right

IF YOUR ORDER DOES NOT HAVE ANY MOMENT AFTER 7 DAYS, CONTACT SUPPORT@MADHAPPY.COM WITH YOUR CURRENT MAILING ADDRESS, NAME, AND ORDER NUMBER SO WE CAN INVESTIGATE FURTHER. 

WHILE WE ARE NOT LIABLE FOR LOST PACKAGES, YOUR HAPPINESS IS EXTREMELY IMPORTANT TO US, AND WE ARE COMMITTED TO FINDING AN IMMEDIATE RESOLUTION FOR YOU.

MY ORDER WAS RETURNED TO SENDER chevron-right

CONTACT SUPPORT@MADHAPPY.COM WITH YOUR CURRENT MAILING ADDRESS, NAME, AND ORDER NUMBER SO WE CAN INVESTIGATE WHY YOUR ORDER WAS RETURNED BACK TO US. 

YOUR HAPPINESS IS EXTREMELY IMPORTANT TO US, AND WE ARE COMMITTED TO FINDING AN IMMEDIATE RESOLUTION FOR YOU.

SHIPPING

WHEN WILL MY ORDER SHIP? AND HOW LONG WILL MY ORDER TAKE TO ARRIVE? chevron-right

WE ARE WORKING TO GET YOUR ORDER TO YOU AS QUICKLY AS POSSIBLE. OUR CURRENT ESTIMATE IS THAT YOUR ORDER WILL PROCESS & SHIP IN THE NEXT 3-7 BUSINESS DAYS (UNLESS OTHERWISE SPECIFIED IN THE PRODUCT DESCRIPTION).

INTERNATIONAL ORDERS WILL ARRIVE 4-7 BUSINESS DAYS AFTER PROCESSING.

FEEL FREE TO CONTACT US DIRECTLY AT SUPPORT@MADHAPPY.COM WITH ANY FURTHER QUESTIONS

WHAT IF MY ORDER HAS A FUTURE SHIP DATE? chevron-right

YOU WILL RECEIVE AN EMAIL CONFIRMATION WITH TRACKING INFORMATION ONCE YOUR ORDER SHIPS. WE WILL SHIP YOUR ENTIRE ORDER WHEN ALL ITEMS IN YOUR ORDER BECOME AVAILABLE.

HOW DO I KNOW IF MY ORDER IS AVAILABLE TO SHIP TODAY OR IN THE FUTURE? chevron-right

ALL ITEMS WITH FUTURE SHIP DATES ARE CLEARLY MARKED WITH AN ESTIMATED SHIP DATE IN THE PRODUCT DETAIL.

HOW MUCH DOES DOMESTIC SHIPPING COST? chevron-right

OUR STANDARD SHIPPING IS FREE FOR ALL DOMESTIC ORDERS OVER $150. SEE SHIPPING PRICES FOR ORDERS UNDER $150 BELOW:

$5 SHIPPING FOR ORDERS BETWEEN $100 and $150

$8 SHIPPING FOR ORDERS BETWEEN $50 and $100

$10 SHIPPING FOR ORDERS UNDER $50

WE ARE EXCITED FOR YOU TO RECEIVE YOUR ORDER!

INTERNATIONAL SHIPPING chevron-right

HOW MUCH DOES INTERNATIONAL SHIPPING COST?

WE USE AN INTERNATIONAL PARTNER TO HELP US REACH AS MANY COUNTRIES AS POSSIBLE. WE CHARGE A FLAT RATE BASED ON THE CART SIZE AS FOLLOWS:

$40 FLAT RATE - ORDERS UNDER $100 $35 FLAT RATE - ORDERS BETWEEN $100 - $150 $25 FLAT RATE - ORDERS BETWEEN $150 - $250 $20 FLAT RATE - ORDERS OVER $250

WE GIVE YOU THE OPTION TO PREPAY DUTIES TO AVOID ANY HOLD UP AT CUSTOMS.

ARE TAXES AND DUTIES INCLUDED IN MY ORDER TOTAL?

YOU HAVE THE CHOICE TO PICK BETWEEN DDP (DELIVERED DUTY PAID) AND DDU (DELIVERY DUTY UNPAID) WHEN CHECKING OUT. IF PAID DDP, YOU WILL NOT HAVE TO PAY THESE FEES SEPARATELY WHEN YOUR ORDER ARRIVES. NO SURPRISES! DUTIES AND TAXES ARE CALCULATED BASED ON THE ITEMS ORDERED, YOUR SHIPMENT DESTINATION AND THE VALUE OF YOUR PURCHASE, AND ARE ADDED TO YOUR ORDER TOTAL IN THE SHOPPING CART. DUTIES AND TAXES ARE NONREFUNDABLE.

HOW FAST IS YOUR INTERNATIONAL SHIPPING?

WE ESTIMATE YOU WILL RECEIVE YOUR ORDER WITHIN 4-7 BUSINESS DAYS AFTER PROCESSING.

ROUTE INSURANCE

WHAT IS ROUTE chevron-right

ROUTE PROTECT IS A PACKAGE PROTECTION SOLUTION THAT CAN BE ADDED DURING CHECKOUT AND HELPS COVER YOU IN THE EVENT THAT YOUR ORDER GETS LOST, STOLEN, OR DAMAGED WHILE IN TRANSIT. WE KNOW HOW FRUSTRATING IT IS TO HAVE SOMETHING HAPPEN TO YOUR ORDER, SO WE’VE PARTNERED WITH ROUTE TO OFFER ADDED ASSURANCE TO YOUR ORDERS.

 

YOU CAN DOWNLOAD THE ROUTE APP (DOWNLOAD HERE FOR MOBILE) TO VISUALLY TRACK ALL OF YOUR ONLINE ORDERS IN ONE PLACE, EASILY FILE A CLAIM WITH THEIR TEAM, AND SEE REAL-TIME SHIPPING UPDATES. YOU CAN ALSO REPORT AN ISSUE WITH ROUTE THROUGH THE MOBILE APP, THROUGH THE EMAIL YOU RECEIVE FROM ROUTE AFTER PLACING YOUR ORDER, OR BY GOING TO THE LINK HERE.

HOW DOES ROUTE WORK? chevron-right

IF YOUR ROUTE PROTECTED ORDER ENDS UP LOST, DAMAGED, OR STOLEN, ROUTE’S SUPPORT TEAM HELPS ENSURE THAT YOUR ORDER GETS REPLACED OR REFUNDED AS PREFERRED. CLAIMS WILL BE REVIEWED FOR APPROVAL WITHIN 1-2 BUSINESS DAYS FROM FILING.


NEED TO FILE A CLAIM? FILE HERE.

ROUTE POLICIES chevron-right

PLEASE REFER TO THE FOLLOWING ROUTE POLICIES REGARDING YOUR ORDER.


LOST/STUCK PACKAGES:


DOMESTIC: IF YOUR PACKAGE HAS BEEN LOST OR STUCK IN TRANSIT, THE CLAIM MUST BE FILED BETWEEN 7 AND 30 DAYS FROM THE LAST SHIPPING UPDATE.


INTERNATIONAL: THE CLAIM MUST BE FILED BETWEEN 20 AND 30 DAYS FROM THE LAST SHIPPING UPDATE.


STOLEN AFTER DELIVERY:


IF YOU BELIEVE YOUR ORDER HAS BEEN STOLEN AFTER DELIVERY, THE CLAIM MUST BE FILED BETWEEN 5 AND 15 DAYS FROM WHEN THE ORDER WAS MARKED DELIVERED. NOTE THAT STOLEN ORDERS OVER $250 USD WILL REQUIRE A POLICE REPORT.


DAMAGED PACKAGES:


IF YOUR ORDER WAS RECEIVED DAMAGED, THE CLAIM MUST BE FILED WITH PHOTOS OF THE DAMAGED PACKAGE AND ITEM(S), NO LATER THAN 15 DAYS FROM WHEN THE ORDER WAS MARKED DELIVERED.

HOW CAN I REPORT AN ISSUE WITH MY PACKAGE? chevron-right

WE ARE SORRY TO HEAR THAT YOUR PACKAGE DID NOT ARRIVE AS ANTICIPATED, BUT WE ARE HAPPY TO SEE THAT YOU’VE ADDED ROUTE PACKAGE PROTECTION TO YOUR ORDER. AS YOU ADDED ROUTE TO YOUR ORDER, YOUR PACKAGE WAS INSURED FROM LOSS, DAMAGE, AND THEFT. YOU CAN REPORT AN ISSUE WITH ROUTE THROUGH THEIR MOBILE APP (DOWNLOAD HERE FOR MOBILE), THROUGH THE EMAIL YOU RECEIVE FROM ROUTE AFTER PLACING YOUR ORDER, OR BY GOING TO CLAIMS.ROUTE.COM. THEIR TEAM IS READY TO ASSIST YOU WITH ANY QUESTIONS YOU MAY HAVE!


IF YOU EVER NEED TO REPORT AN ISSUE ON A FUTURE ORDER, YOU CAN DO SO THROUGH THEIR MOBILE APP (DOWNLOAD HERE FOR MOBILE), THROUGH THE EMAIL YOU RECEIVE FROM ROUTE AFTER PLACING YOUR ORDER, OR BY GOING TO THE LINK HERE

I FILED A CLAIM WITH ROUTE, WHAT'S NEXT? chevron-right

YOU WILL BE ABLE TO CHECK THE STATUS OF YOUR ISSUE REPORTED TO ROUTE BY GOING TO THE LINK HERE.

PLEASE ENTER THE EMAIL ADDRESS YOU USED AT CHECKOUT AND YOUR ORDER NUMBER AND ROUTE WILL PROVIDE YOU AN UPDATE ON THE STATUS OF YOUR REPORTED ISSUE.

PRODUCT

HOW SHOULD I CARE FOR MY MADHAPPY? chevron-right

EVERY ITEM IS UNIQUELY MADE. PLEASE SEE OUR PRODUCT DETAILS AND CARE TAGS LOCATED ON THE MADHAPPY GARMENT :)

SIZE & FIT chevron-right

AS A RULE OF THUMB, OUR UNIVERSAL STYLES FIT TRUE TO SIZE AND OUR HERITAGE STYLES ARE OVERSIZED. CHECK OUT THE LOCAL OPTIMIST SIZE GUIDE FOR MORE DETAILED INFO!

WHERE DO YOU MAKE YOUR CLOTHING? chevron-right

WE CURRENTLY PRODUCE LOCALLY IN LOS ANGELES AS WELL AS GLOBALLY WITH THE HIGHEST QUALITY PARTNERS AROUND THE WORLD.

INQUIRIES

WHO CAN I CONTACT ABOUT PRESS RELATED INQUIRIES? chevron-right

EMAIL US AT PRESS@MADHAPPY.COM.

IS MADHAPPY HIRING? chevron-right

YES! CHECK OUT OUR CAREERS PAGE TO SEE WHAT POSITIONS WE ARE HIRING FOR.

WHO CAN I CONTACT ABOUT WHOLESALE RELATED INQUIRIES? chevron-right

GENERAL

HOW OFTEN DO YOU RESTOCK PRODUCTS? chevron-right

OUR MADHAPPY CLASSICS WILL BE AVAILABLE YEAR ROUND WITH NEW SEASONAL COLORS & DESIGNS COMING INTO THE MIX. OUR LIMITED CAPSULES, COLLECTIONS AND COLLABORATIONS ARE RARELY RESTOCKED.

IS MADHAPPY A SUSTAINABLE BRAND? chevron-right

WHILE APPAREL AS A WHOLE ISN’T INHERENTLY SUSTAINABLE - WE ARE DOING EVERYTHING WE CAN TO RESPONSIBLY MAKE ALL OF OUR PRODUCTS. 

WE ARE CURRENTLY DOING THIS BY:

- REDUCING OUR EMISSIONS BY HAVING A COMPACT PRIMARILY LA-BASED SUPPLY CHAIN

- INCREASING USING HIGHER QUALITY ORGANIC FABRICS ACROSS OUR CORE LINE

- WORKING WITH DYE HOUSES WITH GOTS CERTIFICATION (GLOBAL ORGANIC TEXTILE STANDARD), FOLLOWING STRINGENT DYE PROCESSES AND SINGULAR LAUNDERING OF OUR FABRIC 

- OPTIMIZING GARMENT QUALITY AND CONSTRUCTION TO MINIMIZE OUR FALLOUT 

- DONATING IMPERFECT GARMENTS TO CHARITY TO MINIMIZE WASTE

WE BELIEVE WE ARE CREATING HIGH QUALITY GARMENTS THAT ARE MADE TO LAST A LIFETIME.

WHERE ARE WE GOING FROM HERE? OVER THE COMING YEARS WE ARE:

- SETTING STRICT FIBER STANDARDS ACROSS ALL OF OUR PRODUCTS

- INTRODUCING RECYCLED FABRICS IN OUR CORE LINE

- SETTING STRICT STANDARDS FOR ALL OF OUR FACTORIES

- CREATING A WAY TO UPCYCLE OLD MADHAPPY PRODUCTS

BY 2025 - MADHAPPY WILL BE A CARBON NEUTRAL BRAND.

DO YOU HAVE ANY STORES OPEN CURRENTLY? chevron-right

FOLLOW OUR INSTAGRAM OR SIGN UP TO STAY UP TO DATE ON ALL OPENINGS.

WHERE IS THE MADHAPPY HQ? chevron-right

WE ARE BASED IN THE ARTS DISTRICT OF LOS ANGELES. COME SAY HI :)

WHAT DOES MADHAPPY DO IN THE MENTAL HEALTH SPACE? chevron-right

WE MADE IT OUR MISSION TO CREATE AN AUTHENTIC VOICE TO RAISE AWARENESS AND PROVIDE RESOURCES AROUND MENTAL HEALTH. IN OUR STORES, WE CREATE WELCOMING ENVIRONMENTS WITH LOTS OF PROGRAMMING: PANELS, MEDITATIONS, AND TALKS. WE LAUNCHED OUR BLOG, THE LOCAL OPTIMIST, HIGHLIGHTING POWERFUL STORIES AROUND MENTAL HEALTH THROUGH INTERVIEWS AND EDITORIAL CONTENT. WE DO PRODUCT RELEASES AND LARGE SCALE EVENTS (LIKE OUR MELROSE PLACE BLOCK PARTY) AND DONATE PROCEEDS TO OUR CHARITY PARTNER, THE JED FOUNDATION. WE WILL CONTINUE TO PLAY OUR PART IN CREATIVE CONVERSATION AND BUILDING OUT FREE RESOURCES WITH MENTAL HEALTH ORGANIZATIONS PROVIDING ACCESS TO ANYONE IN NEED.

I WANT TO STAY UPDATED ON RELEASES, POP UPS AND EVENTS! chevron-right

SIGN UP TO STAY UP TO DATE AND CHAT ALL THINGS MADHAPPY!

WHERE IS MY ORDER? chevron-right

ONCE YOUR ORDER HAS BEEN FULFILLED BY OUR TEAM, A SHIPPING CONFIRMATION WITH A TRACKING NUMBER WILL BE EMAILED. THANK YOU FOR REACHING OUT! YOU WILL RECEIVE TRACKING INFORMATION TO YOUR EMAIL ONCE YOUR ORDER HAS BEEN FULFILLED BY OUR WAREHOUSE TEAM. YOU CAN DOWNLOAD THE ROUTE APP (DOWNLOAD HERE FOR MOBILE) TO VISUALLY TRACK YOUR PACKAGE AND RECEIVE REAL-TIME NOTIFICATIONS ON ITS ESTIMATED DELIVERY.