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Text or email us to chat about all things Madhappy!

FAQ

GENERAL

I HAVE A QUESTION REGARDING MY ORDER, WHO CAN HELP ME? chevron-right

EMAIL US AT [email protected]. WE REPLY AS FAST AS WE CAN WEEKDAYS FROM 9AM-5PM PACIFIC STANDARD TIME.

DO YOU HAVE ANY STORES OR POP-UPS OPEN CURRENTLY? chevron-right

WE'RE CURRENTLY OPEN IN LA (8459 MELROSE PLACE, WEST HOLLYWOOD, CA, 90069). FOLLOW OUR INSTAGRAM OR TEXT US (310-299-9414) TO STAY UP TO DATE ON ALL OPENINGS.

WHO CAN I CONTACT ABOUT PRESS RELATED INQUIRIES? chevron-right

EMAIL US AT [email protected].

IS MADHAPPY HIRING?chevron-right

YES! EMAIL US AT [email protected] TO SEE WHAT POSITIONS WE ARE HIRING FOR.

WHO CAN I CONTACT ABOUT WHOLESALE RELATED INQUIRES? chevron-right

EMAIL US AT [email protected].

IS MADHAPPY A SUSTAINABLE BRAND?chevron-right

WE AT MADHAPPY ARE DOING EVERYTHING WE CAN TO RESPONSIBLY MAKE ALL OF OUR PRODUCTS. WHILE APPAREL AS A WHLE ISN'T INHERENTLY SUSTAINABLE – WE ARE WORKING ON MANY INITIATIVES TO BECOME MORE SUSTAINABLE. THIS MEANS 1) USING AS MUCH ORGANIC COTTON AS POSSIBLE, 2) USING HIGH QUALITY TEXTILES TO ENSURE DURABILITY AND LESS CONSUMPTION, 3) REDUCING ALL OF OUR PACKAGING NEEDS. WE CURRENTLY PRODUCT ALMOST ALL OF OUR PRODUCTS IN THE USA – FURTHER MINIMIZING OUR OVERALL FOOTPRINT DUE TO REDUCED AIR AND SEA FREIGHT. OVER THE YEARS T OCME, WE WILL CONTINUE TO MINIMIZE OUR FOOTPRINT BY CONTINUING TO WORK WITH GREEN FACTORIES AND INCORPORATING MORE RECYCLED TEXTILES INTO OUR LINE.

WHAT DOES MADHAPPY DO IN THE MENTAL HEALTH SPACE?chevron-right

WE MADE IT OUR MISSION TO CREATE AN AUTHENTIC VOICE TO RAISE AWARENESS AND PROVIDE RESOURCES AROUND MENTAL HEALTH. IN OUR STORES, WE CREATE WELCOMING ENVIRONMENTS WITH LOTS OF PROGRAMMING: PANELS, MEDITATIONS, AND TALKS. WE LAUNCHED OUR BLOG, THE LOCAL OPTIMIST, HIGHLIGHTING POWERFUL STORIES AROUND MENTAL HEALTH THROUGH INTERVIEWS AND EDITORIAL CONTENT. WE DO PRODUCT RELEASES AND LARGE SCALE EVENTS (LIKE OUR MELROSE PLACE BLOCK PARTY) AND DONATE PROCEEDS TO OUR CHARITY PARTNER, THE JED FOUNDATION. WE WILL CONTINUE TO PLAY OUR PART IN CREATIVE CONVERSATION AND BUILDING OUT FREE RESOURCES WITH MENTAL HEALTH ORGANIZATIONS PROVIDING ACCESS TO ANYONE IN NEED.

SIZE & FITchevron-right

AS A RULE OF THUMB, OUR UNIVERSAL STYLES FIT TRUE TO SIZE AND OUR HERITAGE STYLES ARE OVERSIZED. CHECK OUT OUR SIZE GUIDES ON EACH INDIVIDUAL PRODUCT FOR MORE DETAILED INFO!

WHERE IS THE MADHAPPY HQ?chevron-right

WE ARE BASED IN THE ARTS DISTRICT OF LOS ANGELES. COME SAY HI :)

I WANT TO STAY UPDATED ON RELEASES, POP UPS AND EVENTS!chevron-right

TEXT US 310.299.9414 TO STAY UP TO DATE AND CHAT ALL THINGS MADHAPPY!

ORDERING

WHEN WILL MY ORDER SHIP?chevron-right

IN THE US – WE OFFER FREE PRIORITY SHIPPING. ORDERS ARE PACKED AND SHIPPED WITHIN 2 BUSINESS DAYS OF ORDER. BASED ON LOCATION, DELIVERY WILL TAKE BETWEEN 1 – 3 BUSINESS DAYS.

DOES MADHAPPY SHIP INTERNATIONALLY?chevron-right

MADHAPPY CURRENTLY SHIPS INTERNATIONALLY. RATES VARY BASED ON LOCATION, PACKAGE SIZE AND SPEED. CUSTOMS, DUTIES AND TAXES ARE NOT INCLUDED IN THE ITEM PRICE OR SHIPPING COST. RECIPIENT MUST PAY ALL DUTIES. CAN I CHANGE OR CANCEL MY ORDER? WE PROCESS ORDERS QUICKLY, SO WE’LL DO OUR BEST TO HELP YOU WITH ANY CHANGES OR CANCELLATIONS BEFORE YOUR ORDER SHIPS. EMAIL US AT [email protected] TO GET IT UPDATED BEFORE YOUR PACKAGE GOES OUT.

WHAT IS YOUR RETURN POLICY?chevron-right

RETURNS ARE ACCEPTED ON UNWORN, UNDAMAGED ITEMS WITHIN 30 DAYS OF PURCHASE, UNLESS MARKED FINAL SALE. FEEL FREE TO TRY ON THE CLOTHES – AND IF THEY DON’T WORK OUT – SEND IT BACK FOR A REFUND, EXCHANGE OR STORE CREDIT! PARTIAL RETURNS, EXCHANGES AND STORE CREDIT ARE ALWAYS FREE. FULL RETURNS ARE CHARGED AN $8 RESTOCKING FEE.

MY PACKAGE IS LOST!chevron-right

AH! IF YOUR PACKAGE IS LOST IN TRANSIT, PLEASE CONTACT MADHAPPY SUPPORT ([email protected]) IMMEDIATELY. AFTER AN ORDER HAS BEEN DELIVERED TO THE ORDER ADDRESS, WE ARE NOT HELD RESPONSIBLE FOR LOST OR STOLEN PACKAGES.

HOW DO I START A RETURN OR EXCHANGE?chevron-right

TO START AN EXCHANGE, HEAD OVER TO RETURNS.MADHAPPY.COM TO GET THE PROCESS STARTED!

PRODUCT

HOW OFTEN DO YOU RESTOCK PRODUCTS?chevron-right

OUR MADHAPPY CLASSICS WILL BE AVAILABLE YEAR ROUND WITH NEW SEASONAL COLORS + DESIGNS COMING INTO THE MIX. OUR LIMITED CAPSULES, COLLECTIONS AND COLLABORATIONS ARE NEVER RESTOCKED.

HOW SHOULD I CARE FOR MY MH?chevron-right

WE RECOMMEND WASHING ON COLD. HANG DRY OR DRY ON LOW HEAT. LOWER ENVIRONMENTAL FOOTPRINT + PERFECT FOR YOUR MH.

WHERE DO YOU MAKE YOUR CLOTHING?chevron-right

WE CURRENTLY PRODUCE 100% OF OUR PRODUCTS LOCALLY IN LOS ANGELES, CALIFORNIA. MADE IN THE USA.

Return and Exchange

Returns are accepted on all unworn, undamaged items within 30 days of purchase. Get in touch.

  • I want a different
    color or size
  • I want a
    different style
  • I want a refund
  1. Select the item you’re sending back
  2. You’ll be prompted to select a new size or color — do just that!
  3. Print your return label and mail back the original item
  4. We’ll ship the new item to you right away
  1. Select the item you're sending back
  2. You'll be promoted to select a new size or color - do just that!
  3. Print your return label and mail back the original item
  4. We'll ship the new item to you as soon as we receive your old one!
  1. Select the item you're sending back
  2. Print your return label and mail back the original item
  3. We will refund you or give you store credit when we receive it
Start a Return or Exchange

Learn More:

  • I want a different
    color or size
  • I want a
    different style
  • I want a refund

Here's how it works:

  1. Select the item you’re sending back
  2. You’ll be prompted to select a new size or color — do just that!
  3. Print your return label and mail back the original item
  4. We’ll ship the new item to you right away
  1. Select the item you're sending back
  2. You'll be promoted to select a new size or color - do just that!
  3. Print your return label and mail back the original item
  4. We'll ship the new item to you as soon as we receive your old one!
  1. Select the item you're sending back
  2. Print your return label and mail back the original item
  3. We will refund you or give you store credit when we receive it
Start a Return or Exchange